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Apple Store

Story location: Home / computing /
05/Jul/2007

Earlier this week, Apple Computers advertised a hard drive at about one tenth it's intended price. As you would expect, a lot of people placed orders. Apple realised their mistake and decided to change the orders without telling anyone.

The original order said:

Iomega 1TB Value Series Hard Drive with USB 2.0 Interface
TM258ZM/A £16.98 1 £16.98

but a few days later they strangely changed to:

DYMO LABELWRITER LARGE ADDRESS LABEL-ZML
TM258ZM/A £1.00 1 £1.00

The product code was the same but the price and description had changed. There was nothing on the page to explain what was happening. A phone call to the Apple Store revealed that they admitted their mistake and were cancelling the orders. It was a whole day before an email was received explaining the situation, in fairly patronising terms:

Dear Apple Store Customer,

We regret to inform you that your recent order for the Iomega 1TB Value Series Hard Drive. Which you placed on the online Apple Store has not been accepted.

Due to a temporary inaccurate pricing issue on the store, the price of the product was listed incorrectly as £19.95. Whereas the correct online Apple Store price is £199.95 i.e. the listed price was approximately 10% of the correct price.

We would like to draw your attention to clauses 2.4 and 2.5 of the Apple Online Store Terms and Conditions under which if Apple cannot accept your Order, we will contact you.

Furthermore, we would like to draw your attention to clause 2.6 of the Apple Online Store Terms and Conditions under which Apple reserves the right to cancel your order in case of a price error on the Apple Online Store.

We understand the inconvenience that this pricing inaccuracy may have caused you, and we sincerely apologize.

Kind Regards,

The Apple Store

The wording of the T&Cs was obviously chosen to allow them to weasel out of any such mistakes - they must have learnt from the mistakes of others, such as when Argos advertised a £300 television for £3. Apple aren't breaking any laws but they probably won't win any new friends this way. I'm not suggesting they should honour all the orders and sell the hard drives at such a giveaway price, but some other goodwill gesture would have been better than just an apology which was worded to make the customer sound like they were being told off.



Will it never stop raining?

Story location: Home / Blog /
05/Jul/2007

The weather has been terrible for at least a month. June was one of the wettest since records began. I don't think we've gone more than a few days without rain. My umbrella has certainly had more use in the last month than it did all winter. Hopefully we should be getting a summer soon.