Comet phoned this morning to let us know that they were on their way to install the oven. The shop obviously didn't bother to tell the installation department that we had cancelled the order.
We finally have an oven now. We ended up cancelling our order with Comet because they screwed up the original installation. When we went into the shop on monday to complain, they were unable to help. They couldn't bring the installation any sooner than friday. When I asked why the original installers were unable to determine the source of the leak, I was repeatedly told that 'You have to be careful with gas'. That would have been an ideal response if I'd asked why they couldn't just ignore the leak, but since I had asked why the engineers seemed incapable of doing their job properly, it really didn't answer my question.
We went next door to Currys and placed an order with them instead. They agreed to match Comets price and could deliver and install on thursday.
So this morning Comet came to collect their cooker, and Currys came to deliver and install theirs. The Currys engineer still detected a small leak, but instead of buggering off (like the Comet engineer did), he actually did a few tests to locate the leak. He checked the boiler and the gas pipe in the front room and they were ok. The 'leak' turned out to be the capped pipe in the kitchen - the man from Transco hadn't sealed the cap properly.
With the source of the leak located and fixed, the oven was installed. After demonstrating the controls, the engineer left.
The service I received from Currys and Comet couldn't have been more different. Comet did a half-arsed job and were incapable of rectifying it in a prompt manner. Currys went out of their way to make sure the problems were sorted. Currys might be slightly more expensive, but their customer service seems to be much better.
Our cooker stopped working a couple of weeks ago so we have had to manage without it. We have been limited to things we can cook using an electric wok and a George Foreman grill. We sometimes cheated and bought things like the Uncle Ben's microwaveable rice. Pasta was cooked in a pan but using water from the kettle. The boiling water was poured over the pasta, the lid was put on the pan and we waiting for it to cook. The pasta was sometimes a bit firm but at least there was little chance of it overcooking.
The oven was finally delivered this morning. The old oven was removed and the gas supply was tested for leaks. They detected a pressure drop, so the installer phoned Transco to report a leak then left, saying they couldn't do anything until the leak was fixed. It was company policy apparently.
An hour or so later, an engineer arrived and repeated the test and confirmed a leak. He said that leaks within a house weren't his responsibility but said he would do a quick test to locate the leak while he was here.
It turned out that the leak was coming from the end of the gas pipe, where the old cooker had been attached. The valve was leaking. He capped the pipe to stop the leak.
So much time could have been saved if the original installers had checked the valve when they removed the old cooker. If the valve only started leaking after the cooker was removed then the installer should have noticed this. The Transco man didn't understand why they didn't test it using a bit of soapy water.
To make matters worse, when I phoned back to say the gas leak was fixed, I was told they couldn't come back to finish the installation until friday. Another %$@&ing week without a cooker. If the original installers had tested the valve, rather than just %$@&ing off, then we'd have a working cooker by now.
Our cooker is broken at the moment and while we are waiting for a new one to be installed, we have to cook everything using an electric wok, our George Foreman grill and a microwave. This was an experiment to see if I could cook a calzone using the 'George'.
I made a normal pizza base then spread red pesto on it. I then added anchovies and slices of sausage, leek and courgette. This was topped with slices of cheese before folding and crimping the edges, a bit like a cornish pasty.
I cooked it on the grill until the base felt cooked to the touch and I could hear the cheese sizzling inside. I don't know how long it took because I didn't time it.
The end result was fairly good. The crimped edges were still a bit soft and doughy but the rest of the calzone was good.